Home » Ibex Wins Gold Award as Top BPO Services Exporter in Pakistan 

Ibex Wins Gold Award as Top BPO Services Exporter in Pakistan 

by Haroon Amin
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The Pakistan Software Export Board (PSEB) has recognised ibex (NASDAQ: IBEX), a top global supplier of business process outsourcing (BPO) and customer engagement technology solutions, with a Gold award in the Top Exporter category for BPO services. Additionally, ibex was acknowledged as one of Pakistan’s largest exporters of IT and IT-enabled services. On February 13, in Lahore, Pakistan, at the Annual Export Awards 2024 Ceremony, Dr. Umar Saif, the Federal Minister for IT and Telecom, presented the awards.

Recognising the role that the IT sector plays in the economic development of a nation, the Pakistani government established PSEB in 1995 with the goal of supporting the country’s IT sector by providing as much assistance as possible to software businesses operating in Pakistan as well as potential foreign and domestic investors. For the first time, the PSEB has honoured businesses that have grown their export revenue the fastest during the previous six months.

“This accomplishment demonstrates the tremendous potential of Pakistan’s IT and IT-enabled services sector and speaks volumes about ibex’s commitment,” said Nadeem Elahi, ibex’s regional head for Pakistan, the Middle East, and North Africa. ibex will keep presenting the world with the extraordinary skills of our young people in an effort to transform perceptions about Pakistan.

The goal of ibex’s more than 400-person IT development team, which is based in Pakistan, is to create next-generation AI-enabled customer experience (CX) solutions. One such solution is the Wave iX platform, which ibex uses to help many of the top businesses in the world digitally transform their CX in order to increase customer satisfaction and deliver greater automation, channel preference, and customer insights. Over 6,000 experts work for ibex Pakistan at its nine facilities in Islamabad, Lahore, and Karachi.

About ibex

To assist businesses in acquiring, interacting with, and keeping important customers, ibex offers cutting-edge business process outsourcing (BPO), astute digital marketing, online acquisition technologies, and comprehensive customer engagement solutions. In addition to using next-generation technology to deliver better customer experiences for many of the top businesses in the world of retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex currently runs a global CX delivery centre model with 31 operations facilities across the globe.

Using a diverse workforce of over 30,000 employees worldwide and cutting-edge technology, such as its AI-powered Wave iX solutions suite, ibex manages close to 200 million important customer interactions annually, generating over $2.2 billion in lifetime customer revenue and providing a genuinely unique customer experience.

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