8,272 complaints resolved during pandemic
Despite an outbreak of the Covid-19 pandemic, The Oil and Gas Regulatory Authority (Ogra) has allowed oil and gas companies to carry out their different regulatory activities to help consumers in the financial year 2020-21.
A deadly virus (Covid-19) humbled the human race and ignited a development emergency. Its impact was multi-facet, the Covid-19 pandemic was and continues to be a uniquely common experience for our generation. Against all odds, however, Ogra showed resilience and continued moving ahead; granting licenses and performing other activities to help consumers during the pandemic, according to the annual report on FY2020-21 released last week.
The regulator approved a license for M/s K-Electric Limited for the construction and operation of the natural gas /RLNG transmission pipeline from Port Qasim to KEs Bin Qasim Power Complex.
It also gave a license to M/s Energas Marketing (Private) Limited, M/s Tabeer Energy Marketing (Private) Limited, M/s Shell Energy Pakistan (Private) Limited to continue regulated activity for the sale of Natural Gas/RLNG to consumers, the report added.
In addition, M/s Energas was also granted a license for the development and operation of a 30-inch diameter and 9 Km long Natural Gas/RLNG transmission pipeline from ENERGAS Terminal to SSGCs Custody Transfer Station at Port Qasim.
Initially, the regulatory authority also granted five licenses for the transportation of LPG through road bowsers. During the financial year under consideration, Oil Marketing Companies (OMCs) were permitted to develop additional oil storage of 95,379 MT including, 50,019 MT of motor gasoline and 45,360 MT of high-speed diesel in the country.
Moreover, Ogra also considered consumer-related activities, entertaining complaints against LPG, CNG, natural gas, and oil companies free of cost. As per the sources, the regulatory authority resolved 8,272 complaints out of 8,361 filed, during the FY 2020-21. These complaints were expeditiously addressed and in a judicious manner by providing remedial measures, the report added.